About

About - BrightContact

BrightContact helps clients create value and architect change through management consulting services by improving customer contact strategies, channel optimizations and sourcing, operational advice, complaint reduction, business case development, KPI optimization and interim management.

BrightContact provides Genesys, Nice, Nuance and Cyara technology services to help translate business agendas into contact center initiatives and solutions that measurably improve customer care performance such as multichannel contact solutions, workforce management, quality management, service level management and adding knowledge and experience for complex architectural challenges.

BrightContact transforms ways of communications by offering innovative solutions for improving customer care in tomorrow’s world such as voice, face, 4-finger biometrics capabilities transforming your mobile apps, web and IVR with a smart conversational interface.

Who we work for