Utrecht, Netherlands – September 25th, 2017 – Komyunity, specialized in Workforce Engagement Management (WEM), will demonstrate its Mobile Workforce Management app at ‘Engage on the Road Benelux’, Verint’s premier customer experience event. Taking place September 26th in ‘s-Hertogenbosch, the customer event is organized by Verint, the global leader in Actionable Intelligence solutions that empower organizations with crucial insights, enabling decision makers to anticipate, respond, and take action.
As a Silver sponsor, Komyunity (powered by BrightContact) will be exhibiting at the event in the Partner Pavilion at Booth 7 to demonstrate its Mobile Workforce Management (WFM) App. Komyunity will show how its solution combines with the Verint WFM solution to provide organization’s additional insights and control over contact center agent scheduling to immediately mobilize their workforce – anytime and everywhere. The Komyunity solution can be deployed in a fully secured cloud model or on-premise.
‘Engage on the Road Benelux’ gives Komyunity a unique platform to bring our unique Mobile Workforce Management app under the attention of a broad Verint audience and customer base,” said Marco van den Hoogen, Managing Director for Komyunity.
The main benefits of the Komyunity WFM Mobile app for agents are more scheduling flexibility, greater empowerment and an improved work/life balance. Advantages for supervisors include improved capabilities for real-time communication with agents, enhanced agent coaching and better team performance. Companies will experience an increased customer satisfaction, reduced overhead and lower agent churn.
Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help get the most from Verint solutions.
Don’t miss your chance to learn from customer engagement experts, who will share their expertise, insights and perspectives on how to optimise employee engagement.
25 September 2017