BrightContact was at the 8th Planmen Workforce Management congress in Amersfoort (NL). This together with our partner NICE. In the contact center of P-Direkt, part of the Ministry of the Interior and Kingdom Relations are more than 400 employees working (and still growing). To support the growth P-Direkt selected a new Workforce Management solution of NICE (through BrightContact). Mrs. Marije Westra presented the fast development of the organization. Topics presented, were the lessons learned and, probably the most important take-away of this presentation, what the organization really has achieved on management- and operational-level, by using NICE Workforce Management. Of which a decline in work pressure and challenges were the most best achievements.
26 September 2016