Successful Planmen Workforce Management congres

Successful Planmen Workforce Management congres

BrightContact was at the 8th Planmen Workforce Management congress in Amersfoort (NL). This together with our partner NICE. In the contact center of P-Direkt, part of the Ministry of the Interior and Kingdom Relations are more than 400 employees working (and still growing). To support the growth P-Direkt selected a new Workforce Management solution of NICE (through BrightContact). Mrs. Marije Westra presented the fast development of the organization. Topics presented, were the lessons learned and, probably the most important take-away of this presentation, what the organization really has achieved on management- and operational-level, by using NICE Workforce Management. Of which a decline in work pressure and challenges were the most best achievements.

26 September 2016

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