Genesys acquires Silver Lining Solutions WFO

Genesys acquires Silver Lining Solutions WFO

Genesys has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimization software and Genesys OEM partner. Silver Lining Solutions develops employee performance optimization software that helps improve employee engagement and performance, enabling organizations to serve customers better, increase sales and operational effectiveness, and reduce costs. Customer experience leader enhances employee engagement to help organizations improve service, increase revenue, and reduce costs.

7 March 2017

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