Komyunity present at Genesys CX18 in Nashville, TN

Komyunity present at Genesys CX18 in Nashville, TN

Komyunity demonstrates its Mobile Workforce Management App at Genesys CX18 in Nashville, TN

WFM mobile app provider showcases integration with industry-leading Genesys Customer Experience Platform

Utrecht, Netherlands April, 2018 – Komyunity, specialized in Workforce Engagement Management (WEM), will demonstrate its mobile Genesys WFM app at CX18, the industry’s premier customer experience event. Taking place May 1st – May 4th, CX18 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

As a Bronze sponsor, Komyunity (powered by BrightContact) will be exhibiting at CX18 Nashville in the Partner Pavilion to demonstrate its Workforce Management (WFM) App. Komyunity will show how its solution combines with the Genesys Customer Experience Platform to provide organization’s additional insights and control over contact center agent scheduling to immediately mobilize their workforce – anytime and everywhere. The Komyunity solution can be deployed on-premise or via a fully secured cloud model.

“CX18 gives Komyunity a unique platform to bring our Mobile Workforce Management app under the attention of a broad Genesys audience and customer base,” said Ronald van der Zande, Managing Director for Komyunity.

The main benefits of the Komyunity WFM Mobile app for agents are more scheduling flexibility, greater empowerment and an improved work/life balance. Advantages for supervisors include improved capabilities for real-time communication with agents, enhanced agent coaching and better team performance. Companies will experience an increased customer satisfaction, reduced overhead and lower agent churn.

“CX18 is a time to celebrate our valued partners who collaborate with us to turn customer journeys into lasting relationships,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “CX18 becomes even more exciting through partners such as Komyunity that showcase how their solutions integrate with our Customer Experience Platform to help companies engage with their customers and employees to create world-class experiences.”

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world.  Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX18.

4 April 2018

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