BrightContact empowers enterprises to transform their contact center operations with world-class technology, proven expertise, and tailored services.
As a trusted partner to leading organisations across EMEA, we deliver cutting-edge solutions and expert consultancy to optimise customer engagement, workforce efficiency, and operational performance.
As a NICE Gold Partner, BrightContact designs, implements, and supports NICE CXone — the industry-leading cloud contact center platform.
Key Capabilities:
– Omnichannel routing across voice, chat, email, social, and messaging.
– AI-powered virtual agents and real-time agent assist.
– Quality and performance management for continuous improvement.
– Advanced analytics turning data into actionable insights.
– Seamless CRM and business system integrations.
Client Example: NS – Implemented NICE CXone in just 4 months, enabling omnichannel routing, WFM, and QM.
📌 Learn More About NICE CXone Solutions
BrightContact has deep expertise in NICE IEX Workforce Management, delivering optimal forecasting, scheduling, and real-time adherence.
Key Capabilities:
– Accurate forecasting and efficient scheduling.
– Real-time adherence monitoring for service level compliance.
– Integration with Genesys Cloud via BrightContact’s NICE WFM Adapter (IP).
– Cloud migrations and upgrades for enterprise-scale environments.
Client Example: KPN – Implemented omni-touch capabilities, AI-based forecasting, and workforce empowerment tools aligned with their long-term service strategy.
BrightContact offers TechSee’s Sophie AI as part of its digital transformation engagements, focused on helping contact centers reduce average handle time (AHT), increase first-contact resolution (FCR), and deliver frictionless, app-free visual self-service and remote support.
Key Capabilities:
– Remote visual assistance via customer smartphones.
– AR-guided troubleshooting and onboarding.
– Seamless integration with contact center platforms.
BrightContact is Cognigy’s Benelux reseller and delivers, implements and delivers maintenance and support for Cognigy’s Conversational AI platform for next-generation customer interactions.
Key Capabilities:
– Intelligent virtual agents for voice and chat.
– AI-powered dialog management and automation.
– Integration with CRM, ERP, and CX platforms.
Our deeply skilled expert consulting team supports organisations in every phase of their transformation.
Capabilities:
– Architectural Consulting – Align technology design with business goals.
– WFM Business Consulting – Optimise workforce processes and performance.
– Program Management – Drive complex transformation programmes.
– Project Management – Deliver projects on time, on budget, and to scope.
– Interim Management – Provide experienced leaders to bridge capability gaps.
📌 Talk to Our Consulting Experts
We provide flexible licensing and subscription models for NICE CXone, NICE IEX WFM, TechSee and Cognigy and other partner technologies, ensuring scalability and cost efficiency.
📌 Request Licensing Information
Proactive, reliable 24/7 support to maximise uptime and system performance.
Includes:
– System monitoring and incident resolution.
– Regular updates and security patches.
– Performance reporting and optimisation recommendations.
Partner with BrightContact to leverage best-in-class technology, expert consultancy, and long-term support.
