Keeps running, and keeps improving.
We monitor your environment 24/7, handle updates and security patches, advise on optimisation, and arrange the licences for NICE, Cognigy, Zoom and TechSee.
Every environment we build or migrate stays in our care afterwards. That is not a separate offer bolted on later but the closing piece of the same engagement: the same people who designed the setup keep it running. From 125 agents at Independer to over 4,000 at KPN.
Live, without your customers noticing.
We build enterprise contact centres on NICE CXone and Zoom and move existing estates to the cloud, including integrations with CRM, ERP and telephony.
- Target architecture and migration plan: what moves when, which integrations are critical, and what the fallback is.
- Implementing omnichannel routing across voice, chat, email, social and messaging on NICE CXone and Zoom, keeping full context on transfer - and multiple brands and languages in one environment.
- Hand-over into our own 24/7 operations, including training for administrators and supervisors, with a single point of contact.
Updates, security patches and version upgrades
Cloud platforms change whether you ask for it or not. We follow the releases, test what touches your setup and carry out the upgrades at a time that suits. Security patches take priority; functional changes are announced with what they mean for you.
Optimisation recommendations based on your own data
Managing an environment is more than keeping it up. We look at routing, forecast accuracy and what the AI does and does not resolve, and come back with concrete proposals. That is based on your own numbers, not on somebody else’s benchmark.
Licences and subscriptions
NICE CXone, NICE IEX WFM, Cognigy, Zoom and TechSee through one contract and one point of contact, tied to the managed service rather than sold on in isolation. That removes a supplier chain at the moment something needs to happen.
Managed services applies to everything we build.
the smallest environment under management, with 350,000 customer contacts a year.
customer contacts a year, with 500+ agents in a single workspace.
agents, the largest environment we keep running.
What clients usually ask first.
Is your environment run by the people who built it?
Book a call and get a first view of what could be better in your managed service.