NICE IEX WFM Support and Services Engineer (Medium and Junior level)


As a Support & service Engineer you have a fairly broad and challenging range of duties:

  • Technical configuration of products for clients ( NICE WFM)
  • Resolution of difficult issues and problems with customers, investigate, replicate, and troubleshoot.
  • Product upgrades, patch and hotfix deployments.
  • Communicate with customers directly in order to:
    1. Analyse and understand the customer’s technical environment
    2. Analyze and understand the customer’s data, such as trends, traffic, configurations issues
    3. Develop and propose solutions and upgrades for the client’s infrastructure
    4. Deliver training if required
  •  Create and maintain documentation on clients and their infrastructure.
  • Function as a subject matter expert in one or more areas, through hands-on experience and training.
  • Plan and provide guidance on upcoming product features, maintenance, and updates
  • Management and coordination of changes to existing applications.


  • Specific experience with NICE IEX WFM
  • Very good English communication skills ( verbal and written)
  • Up for challenges
  • Team player but also strong individually.
  • Superb problem-solving / troubleshooting skills
  • Service-oriented and willing to learn new technologies
  • Certification in NICE WFM is a plus.
  • Knowing Verint WFM, NICE engage, Genesys and NICE CX1 is major plus.


Are you interested?

Apply now