TechSee is a global leader in Visual Agentic AI, enabling organizations to transform customer and field service with the power of vision. Its Sophie AI platform delivers real-time visual automation, intelligent self-service, and remote diagnostics to drive faster issue resolution, increase customer satisfaction, and lower operational costs. BrightContact is a reseller and service provider of key TechSee capabilities, such as app-free visual self-service, AI-powered remote support, agent co-pilot solutions, and automated visual flows that integrate seamlessly with existing CRM systems.
NICE has been the recognized leader in the CX domain, providing solutions which turn both structured and unstructured data into valuable and actionable information. NICE success started by capturing interactions and their expertise has evolved into applying analytics on these interactions. BrightContact is a reseller and service provider of NICE CXone solutions, such as Auto Pilot Knowledge, Copilot Agent, Copilot Supervisor, AutoSummary, Workforce Optimization, Interaction Analytics, Fraud Detection and Fraud Prevention solutions and Employee Engagement solutions.
Lightico is a real-time digital collaboration platform that enables contact center agents to accelerate sales transactions and service requests. With Lightico, agents can have customers complete forms, digitally sign documents, collect documents/ID, share images and videos, and process payments via a secure SMS enabled collaboration session. Lightico brings key digital tools into any Omni-channel touch point, so that businesses can better serve its customers and earn more revenue immediately, completely, securely, and in compliance.
Pindrop Security’s solutions are capable of monitoring and analyzing any phone number or phone call in the customer’s telecommunications environment. Pindrop solutions can be deployed to protect enterprises for fraud atemps before, during and after the call, for both inbound and outbound calls and for live, recorded calls or IVR calls. BrightContact is a reseller and service provider of key Pindrop solutions, such as the Fraud Detection System (FDS) and Phone Reputation System (PRS) to scan already identified fraudsters easily.
Cyara provides customers an easy and automated way to completely test the customer experience across the primary channels of customer interaction. The Cyara Platform is designed to handle immediate project or application testing needs, and to enable customers to rapidly react on agile business. BrightContact is a reseller and service provider of key Cyara solutions such as IVR testing, voice biometrics testing, web interaction testing and outbound call testing.
