Founded in 2010 and based in Utrecht, The Netherlands, BrightContact is a leading provider of contact center solutions in Europe, primarily in the Benelux and provides a wide range of customer care technology services to help translate business agendas into IT initiatives and Customer Care solutions. BrightContact delivers services to implement and support & maintain Genesys-, NICE- and Nuance solutions. We promote a culture of entrepreneurship, stewardship, humanity, and creativity through our product, brand, and, most important, our people.
BrightContact provides critical solutions for larger call centers in Europe (AirBnB, Swisscom, Vattenfall/Nuon, Dutch Tax office, Dunea and Bosch). In addition, we have with partnerships with Genesys, Nice and Nuance. BrightContact’s goal is to achieve customer satisfaction ratings on par with the very best service delivered in the world. To accomplish that we are building a team of contact center technology professionals who can develop and support cutting edge systems that will establish us as innovative leaders in customer experience.
BrightContact is growing rapidly and we are on the lookout for high-energy employees for this expanding team. The NICE IEX WFM Support and Services Engineer (Medium and Junior level) is responsible fo...Read More