NICE has been the recognized leader in the CX domain, providing solutions which turn both structured and unstructured data into valuable and actionable information. NICE success started by capturing interactions and their expertise has evolved into applying analytics on these interactions. BrightContact is a reseller and service provider of NICE CXone solutions, such as Auto Pilot Knowledge, Copilot Agent, Copilot Supervisor, AutoSummary, Workforce Optimization, Interaction Analytics, Fraud Detection and Fraud Prevention solutions and Employee Engagement solutions.