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DAS Rechtsbijstand
134.000
legal cases in 2023
Avaya replaced by NICE CXone with chat and WhatsApp
legal cases in 2023, with 150 agents and 800 legal advisers. Avaya replaced by NICE CXone, including chat and WhatsApp, with Teams connected for hand-over to the back office.
Technologies & Platforms
NICE CXoneWhatsAppMicrosoft TeamsImplementation & migration
Expertise Area
Implementation & migration
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