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DPG Media
1.5M
customer contacts a year
Ageing on-premise WFM estate moved to cloud in 6 months
customer contacts a year and 3 million media subscriptions. An ageing on-premise WFM estate moved to the cloud in six months, with 500+ agents in a single workspace.
Technologies & Platforms
NICE CXone CloudNICE IEX WFMSalesforceSAPImplementation & migrationWorkforce management
Expertise Area
Implementation & migrationWorkforce management
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