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Independer
350.000
customer contacts a year
End-of-life platform replaced by NICE CXone in six months
customer contacts a year, with 125 agents serving over a million customers. An end-of-life platform replaced by NICE CXone in six months, including speech recognition, quality management and WFM.
Technologies & Platforms
NICE CXoneWFMSalesforceSAPImplementation & migrationWorkforce management
Expertise Area
Implementation & migrationWorkforce management
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