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KPN
4.000+
agents on a single schedule
One plan with AI-driven forecasting and real-time adherence
agents, previously scheduled team by team and spreadsheet by spreadsheet. Now one plan with AI-driven forecasting and real-time adherence, for an operation serving 6.3 million customers. test
Technologies & Platforms
Workforce managementNICE IEX WFMEmployee Engagement Manager
Expertise Area
Workforce management
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