BrightContact and NICE inContact partnering together

Customer experience is evolving, and with it, so is the need for contact center leaders to uncover actionable insights across all customer contact channels, leverage automation and link quality metrics to business objectives. BrightContact and NICE inContact connect the dots between customer journey and internal processes to bring companies into the digital and data age and face these new challenges.

BrightContact and NICE share a long-standing, unique partnership that is trusted by many companies in the Benelux. We combine the strength of a local technology provider and digital service provider with the industry’s most complete cloud customer experience platform that offers best-in-class customer analytics, omnichannel routing, workforce optimization, automation and artificial intelligence.

Together, we offer solutions with unmatched expertise, high-quality support that revolutionize the market and lift companies’ customer service to new heights. Our joint engagement makes it easier for companies to benefit from our enticing solution portfolio and to empower their teams to deliver the best customer experience possible with them across the globe.

Joint engagement to keep you ahead of the market

Tapping into NICE exclusive technology and innovation capabilities, we make companies more competitive, more appealing to customers, with a major impact on the bottom line. Adding to this the BrightContact unrivaled connectivity and expertise in service provision, integration and management, we are one of the few specialised partners who can carry out your customer service transformation, deploying the full suite of NICE products for new and existing customers and leveraging the power of data analytics and artificial intelligence. Our capabilities have a seal of approval by NICE as they authorized us as a Gold Partner.

This comes with 24/7 support, so that no matter where you are in the world, we can support your every need. We are there at every step of the way as your single point of contact, through consulting, designing and building the solution for you, all the way to the implementation and running phases.

The forefront of customer experience solutions

We offer a range of possibilities with cutting-edge services to get the best out of your agents, better understand customers’ insights and optimize contact center processes. We can provide you with:

• Omnichannel Contact Center: A suite of features to connect and resolve customer requests with the best available employee in a highly personalized way across any customer communication channel
• Workforce Engagement: Adaptive functionalities to get the most out of your agents’ skills and keep your team productive and engaged, while helping supervisors better manage performance, accurately forecast workloads and schedule your workforce
• Analytics: Powerful employee and customer analytics enable you to understand who your customers are, where they have been on their journey and what their intent may be, with the end goal being to deliver consistent, proactive and highly personalized customer experiences
• Automation and Artificial Intelligence: Cutting-edge technologies to fuel better productivity and streamline processes

NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.