DPG Media Selects BrightContact to Boost Workforce Agility with NICE WFM

DPG Media Selects BrightContact to Boost Workforce Agility with NICE WFM

NICE Workforce Management (WFM) solutions provides DPG Media with real-time staffing visibility and AI-driven forecasting to efficiently enable complete workforce agility. DPG Media has selected NICE WFM to centralize its planning and boost workforce engagement across operations. NICE’s solutions will enable DPG Media to increase ongoing efficiency by providing real-time staffing and skills visibility as well as accurately forecasting future workforce needs, ensuring customer service at the highest level in any business dynamic. This will allow DPG Media to optimally leverage employee competencies across multiple channels while enabling scheduling flexibility, thus improving employee and customer experiences.


With headquarters in the Netherlands, DPG Media chose NICE WFM for its reliability and planning accuracy across a multi-skilled workforce to help drive performance and efficiency across their in-house and outsourced operations. NICE’s precision forecasting capabilities also empower DPG Media to be agile in meeting fluctuating demands and planning staffing accordingly. DPG Media will tap into the power of NICE’s AI-driven forecasting to take planning to the next level.


About DPG Media

DPG Media is one of the biggest media organization in the Netherlands, with over 1.200 journalists that work daily to create quality news content. Which is offered in newspaper, magazines and online via their apps for tablets and smartphones in written text, sound and video.

They are a leading publisher with national, regional and local brands, like: AD, de Volkskrant, Trouw, Het Parool, Tubantia, De Gelderlander, BN DeStem, de Stentor, Brabants Dagblad, Eindhovens Dagblad, PZC, ADR Nieuwsmedia, De Ondernemer, Synpact, NationaleVacaturebank.nl, Intermediair .nl, Tweakers.nl, Hardware.info, Autotrack.nl, Sportnieuws.nl, MyChannels, IndeBuurt, Qmusic and more than 120 free local papers.

With 4 national, 9 regional and 140 free door-to-door newspapers, radio and 10 digital-only brands DPG Media strives to be the largest media publisher in the Netherlands and wants to be an ambitious publisher with an eye for quality.

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