Utrecht is the beating heart of the Netherlands with a population that is the youngest of any Dutch city. Utrecht provides a vibrant, creative, inspirational environment for leading innovations. Utrecht is the fastest growing city and the healthiest city of The Netherlands. Striking and modern municipality office is right next to Utrecht Central Station where residents are helped quickly and it is the place where people can work and meet colleagues. With more than 4,000 colleagues in organization has a large network, this size makes it possible to make a real difference in Utrecht.
With latest NICE Workforce Management Solution (WFM) and NICE Uptivity Quality Management (QM) solution to be added and its integration with PABX (Avaya Aura) as well as its appointment system Qmatic Orchestra , the City of Utrecht will be working with all systems and functions under one umbrella. BrightContact is providing all necessary NICE WFM implementation work, delivering training onsite and assisting City of Utrecht for efficient working. BrightContact will also enhance business quality by installing NICE Uptivity Quality Management solution. BrightContact will be providing maintenance and support for both NICE WFM and NICE Uptivity solution.
By using the NICE WFM and NICE Uptivity solution, the City of Utrecht will enhance capability to manage staff effectively with the right number, with right solution, in the right location making operations more fluently and efficiently. NICE WFM and NICE Uptivty will provide an user-friendly access throughout the system. The NICE WFM solution will provide greater scalability, which contributes into optimizing primary processes with NICE Uptivity Quality Management.