Mazda Motor Logistics Europe – AI-Driven Contact Center Transformation

Discover how BrightContact transformed Mazda’s European contact centers with NICE CXone and Google Dialogflow CX, delivering AI-driven voice and chat CX.

DAS Rechtsbijstand – Omnichannel Transformation with NICE CXone

BrightContact partnered with DAS Rechtsbijstand to implement NICE CXone, adding omnichannel telephony, chat, WhatsApp, and Teams integration for 800 advisors.

TechSee Partners with BrightContact to Bring Visual Agentic AI to Contact Centers

TechSee & BrightContact introduce Visual Agentic AI for contact centers, enabling real-time visual support, higher FCR, and smarter CX innovation.

Dutch Railways (NS) - Transforming NS Contact Center with NICE CXone

BrightContact transformed Dutch Railways’ (NS) contact center with NICE CXone, delivering omnichannel routing, WFM, and QM for millions of interactions.

KPN – From Manual Planning to AI-Powered Workforce Management

Discover how BrightContact helped KPN transform its contact center with NICE WFM & Employee Engagement Management, boosting efficiency and agent engagement.

Independer – Omnichannel Contact Center Transformation with NICE CXone

BrightContact implemented NICE CXone for Independer in six months, delivering omnichannel CX with Salesforce, SAP, and WFM integration for 1M+ customers.

DPG Media - To Boost Workforce Agility with NICE CXone WFM Pro

Discover how BrightContact transformed DPG Media’s contact center by migrating to NICE CXone Cloud, improving agility, integration, and agent productivity.

Welcome to BrightContact!

BrightContact is a management consulting, technology services and innovations company helping our clients optimizing the customer experience and customer contact. Integrating, strengthening and complementing customer care experiences across all industries.